Privacy Policy

Last updated: August 3, 2026

Cleveland Towing And Recovery ("we," "us," or "our") operates this website and provides towing, recovery and roadside assistance services across Southeast Tennessee and North Georgia. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.

Information we collect

We only collect information you choose to give us when you contact us about a tow, a recovery or roadside help — by phone, or through the request form on our contact page. This may include:

• Your name and contact details (phone number, email address and the service location)
• Details about your vehicle and the service you are requesting
• The content of phone calls, text messages and form submissions
• Whether you consented to receive text messages from us, and which kind
• Basic marketing attribution — for example, which advertising source referred you to this site (a utm_source value) and which page you first landed on

This website has no account signup and takes no online payment. We do not sell personal information, and we do not run third-party advertising trackers on this site.

How we use your information

We use the information you provide to:

• Respond to your request and send the right truck for the job
• Reach you at your location and complete the service
• Communicate with you about your service by phone
• Provide receipts and documentation for insurance or business records
• Keep records required to operate our business and meet legal obligations

How we share information

We share your information only as needed to run our business, and never for unrelated marketing:

• With trusted service providers (for example, our phone, scheduling and web-form software) who process information on our behalf and are bound to protect it
• With your insurer, repair shop, or another party when you ask us to send your vehicle or paperwork there
• When required by law, regulation, legal process, or to protect our rights, safety, or property

Cookies and local storage

This site does not set advertising or third-party tracking cookies. It does store a small marketing-attribution record in your browser's local storage (which advertising source referred you and the page you first landed on) so that if you send us a request we know where it came from. That record expires after 90 days, stays on your device, and you can clear it at any time through your browser settings. Our hosting provider may also record standard server request logs, such as IP address, browser type and the page requested, for security and reliability.

Data retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.

Your choices

You can ask us to update or delete the information we hold about you at any time, and you can withdraw text-message consent at any time by replying STOP or by calling us. To make a request, call us at the number below.

Security

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.

Children’s privacy

This site and our services are intended for adults. We do not knowingly collect information from children under 13.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from Cleveland Towing And Recovery when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (423) 457-5553. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (423) 457-5553. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop messages at any time by replying STOP to (423) 457-5553, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

Your Rights and Choices

You control the information you share with us. At any time you may:

• Unsubscribe from text messages — reply STOP to (423) 457-5553 and we will stop texting that number.
• Unsubscribe from email — use the unsubscribe link in any email, or contact us.
• Access the personal information we hold about you.
• Update or correct anything that is out of date or wrong.
• Delete your information, where we are not required to keep it.
• Object to or restrict how we use it, and ask us not to sell or share it — we do not sell personal information.

To make any of these requests, contact us using the details at the end of this policy. We will not discriminate against you for exercising these rights, and we will respond within the time the law allows. Depending on where you live you may have additional rights under state or national privacy law, and we will honor them.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach Cleveland Towing And Recovery here:

• Business name: Cleveland Towing And Recovery
• Phone: (423) 457-5553
• Text messaging help: reply HELP to any message from us
• Stop text messages: reply STOP to (423) 457-5553